Large scale events including Invictus Games (2014)

The Challenge

The original Client challenge in 2013 involved:

  • devising contingency plans (in 2013) and a programme of readiness testing and exercising for the 2013 Summer Events series
  • working to establish a Command, Control and Coordination (C3) framework which could accommodate the ‘Clear, Connect, Complete’ programme of change from London 2012 Olympic and Paralympic Games operations through to 2013 Summer events delivery and beyond.
  • delivering a web based logging capability which could flex to include a large number of event stakeholders
  • supporting event control operations with Event Liaison Team (ELT) meetings
    debriefing each event ahead of the next session in the series.

The Solution
The solution had to be right first time with significant organisational and stakeholder pressure for Park Operations to be effective, safe and secure for events in their interim state (during reconstruction of the Park before opening in 2014).

We deployed a tried and tested web based logging, Safety Advisory Group (SAG) documentation and notification platform which had already been proven in the events context and brought on board a wide variety of event organisers, emergency services, five local authorities and a variety of roles and shifts within each of those organsiations. During events we provided loggists and Event Control/Liaison Coordinators to enable the Client to focus upon their overall safety and security role. To date our Event Liaison/Control team & web based platform have supported:

Single venue, event series, green field, mass participation events since 2013

The results
Our system remains at the heart of the Client’s overall command, control and coordination (C3) of¬†¬†routine events since 2013, incidents and day to day operations (608 consecutive days of 24/7 operations since Park opening in April 2014. The flexibility of our platform with minimal training requirements with no licences due to the web based ‘Bring Your Own Device’ means that the system is readily accepted by the majority of stakeholders for event liaison and maintaining a common operating picture.