“The Controlled Events Incident Management System and Team provide exceptional support and are always keen to improve the system by carefully listening to user feedback. When I came in to work on a Saturday evening to support the response to the Leicester City Football Club helicopter crash they had already set up a new incident log for me which saved me a job and reassured me they were available to help if needed.

The system is comprehensive and yet easy to use, intuitive. We use it on all our main events and new users are ready to go in a matter of minutes.

The support is personal and appears to be provided by people who are experienced in the world of major incident response and event management and really care about the quality of their service and product.”
Martin Halse, Head of Emergency Planning and Business Continuity

The Challenge
Our brief was to support Leicester City Council’s Emergency Planning and Event teams with a 24/7  ECR Manager log platform which can be used in their multi-agency control room, remotely by on call personnel and within council departments (on and off site).

    During the Leicester City Football Club (LCFC) Helicopter crash Controlled Events anticipated and supported the Emergency Planning team in coordinating information management and multi-agency response during the response and recovery.

    The Solution
    We provide LCC with regular training, exercises and log support. The strength of our support has been proven by incidents. Anticipation is all and minutes count at the outset of an incident. Having had extensive experience in Emergency Planning we recognised the significance of the Council’s role in the helicopter crash. We helped to establish initial information management arrangements ready for responders as they mobilised out of hours support and continued to provide proactive (out of contract) support to assist responders as the helicopter crash, investigation, memorial activity and recovery were managed under Council coordination.