Communication

Our objective is to deliver the most effective voice and data communications to support your project. Our expertise goes back to our earliest projects with Communications always featuring as a critical feature of an event and a common debrief point where it fails. We partner with expert providers whose solutions are both innovative and good value.

What Our Clients Say About Us

We’re proud to showcase some excellent testimonials from our brilliant clients.

“Controlled Events clearly demonstrate their expertise, their thorough planning and knowledge of the complexities of the event. The exercises are extremely well planned out with useful extra content to test, not only operational plans but the necessity to manage immediate social media feedback, challenging all teams in the room”

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Hannah Clark, Project Director: King Charles III Coronation, AI Safety Summit, European Political Community Summit, London New Year’s Eve, Identity Global

“I would not hesitate to recommend Controlled Events. They spend time understanding your organisation and its needs to make sure any solutions that are implemented can be embedded and are sustainable into the future.  Controlled Events supported with strategic level exercising of response plans as part of the plan development process and their professional approach meant they got the buy in and engagement of senior leaders as part of this process.”

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Leila Berry, Head of People and Organisational Development: Nottinghamshire Fire and Rescue Service

“Put very simply, at SailGP, we’re looking for the best vendors and have found that in Controlled Events. Not only are they great at what they do, but they listen to us as a client. I know that working with Controlled Eventss means that when we get to race day, the entire community of stakeholders and agencies in that City is fully aware and on board with our event plans.”

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Julien Di Biase, Chief Operating Officer: SailGP

“I’m a great believer in learning even after 40 years in the industry. The knowledge transfer between different levels of expertise and backgrounds has been amazing. It’s not only what the facilitators bring to the table, which has been brilliant, it’s the interaction between everyone as well.”

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Event Manager, Aberdeen City Council

“The (Control Room) course had a mixture of speakers with incredible CV’s, interactive exercise. Great course content and resources.”

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Paul Barnes, Event Director, Dublin Marathon

“I feel that I learned a great deal and improved my knowledge around control room operations.”

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Event Manager, P&J Live

“ECR Manager was an invaluable asset to our control room operations, the platform promotes efficient management of logistics ensuring smooth coordination during the inaugural Dublin City Half.”

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Gillian Armstrong, Dublin City Half Marathon

“Absolutely, I would highly recommend! The content is well thought out, relevant and the course is well-structured. It covers all of the key elements. All of the facilitators teaching style makes complex topics easy to grasp and no question is a silly question. The interactive exercises are well thought-out and try to make the situation as realistic as possible using the logging software and tech which you don’t get anywhere else. Its not a micky mouse approach, its professional and you can see the pride that goes alongside the delivery.”

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Justin Williams, South Western Ambulance Service NHS Foundation Trust

“This Control Room Course creates a much needed industry standard for consistency.”

Safety Officer: Coventry City Football Club

“Very useful exercise, has enabled connections with key involved people and highlighted key areas requiring further preparation work and discussion.”

Exercise Attendee: Deloitte

“Great scenario, very helpful direction from the organisers and good input from all participants. Very joined up and collaborative.”

“It was a really good session and got the group thinking about how it could develop our BCP approach further in the future.”

“The experience was great, I wouldn’t change anything.”

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Anonymous Testomonials: Lockton

“Brilliant exercise, really develops the cross-level understanding and interaction.”

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Anonymous Testomonial: Irwell Valley Homes

“Really good session – after missing the session in June it was much better than expected – engaging, quick paced, everyone given opportunity to speak and the experts questioning and intercepting where required to prompt further conversation.”

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Anonymous Testomonial: Willerby
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Challenges

Procuring different radio, Wi-Fi and then wider services such as Event Control leads to inefficiencies and a lack of clear ownership of the architecture and what to do in case of issues:

  • Crossed wires can lead to the wrong equipment being provided.
  • Without an expert support team on site, trouble shooting can be difficult.
  • Ownership between deployment, usage and management of communications is fragmented.
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How we can help

We supply our Communications equipment and solutions from trusted partners so we can own the Communications process for you – identifying your coverage needs, user requirements, options and engage the right suppliers:

  • Designing a radio channel plan, user and call sign lists.
  • Mapping site requirements for data services, hardware and support.
  • Designing resilience into the process with layered fallback means of communication.
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Radio

We provide UHF and VHF Digital Mobile Radio and Icom’s Push to Talk Over Cellular (POC) options for radio communications with support from 2CL on UK events and Logic Wireless radio equipment and support on international projects.

We start by mapping out your radio channel requirements, obtain relevant OFCOM frequencies for large scale events, identify your key users and then deliver the specified radio solution to your site.

With Push to Talk Over Cellular (POC) now being a tried and tested capability on so many events, we can integrate on site radio communications with users off-site to ensure communications for your remote or hybrid Control Room.

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Satellite

We work with satellite providers to deliver robust and independent data connections to a site and can now provide ICOM Satellite radios which we have used in anger on events (users in Sydney and London).

We regularly provide satellite capability to events, sporting endeavours and adventures including the Heads Together and Row sailing challenge across the Atlantic Ocean. Our Wi-Fi partner, Attend2IT often deploys satellite equipment as part of the green field deployment of data solutions for our events or as resilience to back up existing venue connections.

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Wi-Fi

We regularly coordinate communications at events due to the critical nature of radio and Wi-Fi for our Event Control role. With support from Attend2IT, we utilise existing site feeds, deploy static and/or vehicle based satellite equipment at key event locations to provide data via fixed line and wi-fi where other operators often deploy low bandwidth, highly contended connections which are prone to overloading and drop outs at peak times when you need them most.

Other Services

Discover how our wider support can help you prepare, respond and recover.

Control

Implement seamless event control solutions with experienced personnel and the ECR Manager platform, ensuring efficient...
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Readiness

Strengthen your organisation’s preparedness through tailored exercises and debriefs, ensuring your plans, processes, and personnel...
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Resilience

Develop robust business continuity and emergency plans with expert guidance, enabling your organisation to respond...
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