Communications
Enhance your event’s communication infrastructure by integrating reliable radio, Wi-Fi, and satellite solutions, tailored to...
Incident Management Software
A Logging System for Your Control Room
The uncertainty of hazards and threats during events can threaten lives, whilst causing operational and reputational damage. Any debriefs or insurance investigations will require a clear and robust audit trail, and our award-winning incident management software does just that. We’ve created ECR Manager to be easy to implement, flexible and highly capable. The software is quick to adopt, making it ideal for quick adoption during unplanned events or incidents.
If you’d like to hear more about how we can support you in building brilliant audit trails, get in touch.
Understanding ECR Manager
ECR Manager is our own incident management software, built to support both emergency and event operations. Used by a wide range of control rooms, it provides a shared, real-time picture of issues and essential information, all through a user interface that is simple, user friendly and flexible.
Our incident management software is a G-cloud 12 Government approved platform, in use in several UK cities, and has been used as the logging platform for major ceremonial events such as Queen Elizabeth II’s Platinum Jubilee, The Coronation of King Charles III, VE 80 Celebrations amongst many others events at home and globally.
ECR Manager Modules
- Dashboard for a simple view of all open incidents, incident mapping, weather and wind feeds
- Logging home to all logs with optional filtering by status, type, priority, user and categories
- Map google map interface with the option to upload .GPX or .KML route map files, pin incidents by location
Optional modules include:
- ECR Connect for incident and routine reporting from users on the ground
- ECR Count with integrated crowd monitoring tools from Crowdscan and Attend2IT
- What3Words for precise incident location reporting to the control room
Flexible by design, ECR Manager is available on a per-event or annual basis and tailored to your needs.
What Our Clients Say About Us
Explore how Controlled Events has helped clients across sectors manage live incidents, strengthen readiness, and deliver safer, more resilient operations.
“ECR Manager was an invaluable asset to our control room operations, the platform promotes efficient management of logistics ensuring smooth coordination during the inaugural Dublin City Half.”
Gillian Armstrong, Dublin City Half Marathon
“Controlled Events clearly demonstrate their expertise, their thorough planning and knowledge of the complexities of the event. The exercises are extremely well planned out with useful extra content to test, not only operational plans but the necessity to manage immediate social media feedback, challenging all teams in the room”
Hannah Clark, Project Director: King Charles III Coronation, AI Safety Summit, European Political Community Summit, London New Year’s Eve, Identity Global
“Brilliant exercise, really develops the cross-level understanding and interaction.”
Anonymous Testomonial: Irwell Valley Homes
Why You Need an Incident Management System
Without a reliable platform in place, organisations may face:
- Poor audit trails and missing records for debriefs or critical investigations
- Fragmented communication between teams, vendors, and partners
- Delayed response times due to unclear reporting channels
- Missed or duplicated actions from unclear roles and task tracking
- Difficulty in managing growing incident data during high-pressure scenarios
How Controlled Events Can Help You
Our ECR Manager software gives your control room a real-time view of what’s happening, with clear logs and location-based reporting. Built for fast-paced environments and trusted at high-profile events, it helps your team stay informed, make decisions faster and leave a clear audit trail behind. Simple to use, flexible to deploy and proven when it counts. Get in touch to stay informed and prepared.
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