Our aim was to build a better spread of knowledge across both the Stadia and Event Teams in Hull, and the course absolutely delivered on that. In fact, it exceeded our expectations—particularly in terms of what our partner organisations gained. We now share a much stronger understanding of each other’s roles, challenges, and responsibilities.

Standardising and benchmarking our control room operations was especially valuable from the perspective of someone with experience in the field. I brought a wide range of partners into the training because I wanted them to see what we do, why we do it, and how their actions—or lack of action—can impact operations. The course achieved exactly that. There is now a new level of respect, engagement, and appreciation among partners and the Events Team, and I genuinely believe this enhanced knowledge will lead to more helpful, collaborative working going forward.