Communication
Enhance your event’s communication infrastructure by integrating reliable radio, Wi-Fi, and satellite solutions, tailored to...
Readiness
How do you and your team measure up? Will your plans, processes, technology, procedures and personnel collectively work in a incident? Organisational biases and individual unconscious motivations can cloud an organisation’s capability to objectively review, assess, challenge and evaluate their capabilities.
Our operational readiness, training and exercising services ensure that risks are identified early on, your plan(s) are validated and your people and stakeholders work effectively together. From development of your Readiness, Training and Exercising strategy, delivering organisational training, producing Exercises that grow in complexity as your arrangements develop, we will create a programme to match your risk appetite, the maturity of your arrangements, delivery plan and personnel as well as your budget
What Our Clients Say About Us
We’re proud to showcase some excellent testimonials from our brilliant clients.
“Controlled Events clearly demonstrate their expertise, their thorough planning and knowledge of the complexities of the event. The exercises are extremely well planned out with useful extra content to test, not only operational plans but the necessity to manage immediate social media feedback, challenging all teams in the room”
Hannah Clark, Project Director: King Charles III Coronation, AI Safety Summit, European Political Community Summit, London New Year’s Eve, Identity Global
“I would not hesitate to recommend Controlled Events. They spend time understanding your organisation and its needs to make sure any solutions that are implemented can be embedded and are sustainable into the future. Controlled Events supported with strategic level exercising of response plans as part of the plan development process and their professional approach meant they got the buy in and engagement of senior leaders as part of this process.”
Leila Berry, Head of People and Organisational Development: Nottinghamshire Fire and Rescue Service
“Put very simply, at SailGP, we’re looking for the best vendors and have found that in Controlled Events. Not only are they great at what they do, but they listen to us as a client. I know that working with Controlled Eventss means that when we get to race day, the entire community of stakeholders and agencies in that City is fully aware and on board with our event plans.”
Julien Di Biase, Chief Operating Officer: SailGP
“I’m a great believer in learning even after 40 years in the industry. The knowledge transfer between different levels of expertise and backgrounds has been amazing. It’s not only what the facilitators bring to the table, which has been brilliant, it’s the interaction between everyone as well.”
Event Manager, Aberdeen City Council
“The (Control Room) course had a mixture of speakers with incredible CV’s, interactive exercise. Great course content and resources.”
Paul Barnes, Event Director, Dublin Marathon
“I feel that I learned a great deal and improved my knowledge around control room operations.”
Event Manager, P&J Live
“ECR Manager was an invaluable asset to our control room operations, the platform promotes efficient management of logistics ensuring smooth coordination during the inaugural Dublin City Half.”
Gillian Armstrong, Dublin City Half Marathon
“Absolutely, I would highly recommend! The content is well thought out, relevant and the course is well-structured. It covers all of the key elements. All of the facilitators teaching style makes complex topics easy to grasp and no question is a silly question. The interactive exercises are well thought-out and try to make the situation as realistic as possible using the logging software and tech which you don’t get anywhere else. Its not a micky mouse approach, its professional and you can see the pride that goes alongside the delivery.”
Justin Williams, South Western Ambulance Service NHS Foundation Trust
“This Control Room Course creates a much needed industry standard for consistency.”
Safety Officer: Coventry City Football Club
“Very useful exercise, has enabled connections with key involved people and highlighted key areas requiring further preparation work and discussion.”
Exercise Attendee: Deloitte
“Great scenario, very helpful direction from the organisers and good input from all participants. Very joined up and collaborative.”
“It was a really good session and got the group thinking about how it could develop our BCP approach further in the future.”
“The experience was great, I wouldn’t change anything.”
Anonymous Testomonials: Lockton
“Brilliant exercise, really develops the cross-level understanding and interaction.”
Anonymous Testomonial: Irwell Valley Homes
“Really good session – after missing the session in June it was much better than expected – engaging, quick paced, everyone given opportunity to speak and the experts questioning and intercepting where required to prompt further conversation.”
Anonymous Testomonial: Willerby
Challenges
Exercises are an expensive use of your team and can build or break the confidence of your Managers and stakeholders. Generic training lacks organisational context, leaving your attendees with generic knowledge but without application to your plans. Debriefing an Incident, Exercise or Event is arguably the most critical phase for your organisational improvement and needs to be handled objectively.
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- Participant fatigue and poor buy-in can result from low complexity and generic nature of some training and Exercise solutions.
- External parties can help or hinder your readiness – depending on the extent of their knowledge, skills and judgement to support you.
- Lack of internal capacity, experience and independence to debrief an incident, exercise or event can leave your organisation unable to effectively demonstrate continuous organisational improvement.
- Exercises and Debriefs can become a negative experience if your team do not feel valued and engaged.
How We Can Help
Our team have conducted a wide range of training, Exercises and debriefs across a wider range of sectors including Government, construction, transport, telecoms, housing, fire and rescue and major events. We have also delivered integrated programmes such as the Readiness, Training and Exercising strategy for construction clients, Government projects and the Queen Elizabeth Olympic Park.
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- Our training is always customised to the audience, utilising an extensive set of good practice content and spending the development time focused on aligning it with your plans and procedures.
- Our Exercises leave attendees feeling that they have really taken part in an incident – with the rigour, challenge and engaging experiences that they will remember.
- We handle sessions with empathy and a solid evidence base, reflecting on what could be done better but also recognising successes and good practice.
Exercises: Simulations, Table-Top, Command Post and Live Exercises
Tired, one dimensional Exercises supported by slides and a talking head no longer cut it with today’s audience. The majority of our Exercises are Simulations – involving a blend of media including ‘pseudo media’ to replicate the stakeholder, customer and public pressures on your organisation using the TeamXP platform directly to player’s devices with media support from Capital B Media. This approach enables us to run fully remote Exercises with shared scenario content and break out rooms for different command groups/experts and real time evaluation tools.
Whether you require a simple Table-Top, multi-level Command Post or even a Live Exercise, our delivery approach usually involves five key aspects:
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- Testing or at least validating single components of readiness (eg functions and processes or an existing decision making group).
- Using our experience to create a challenging and constructive readiness programme for your team.
- Imparting our extensive resources gathered over ten years and our subject matter experts to design bespoke materials for your session(s).
- Utilising technology (where appropriate) to capture decisions and feedback from single- or multi-sites/rooms, using our tried and tested information management platform.
- Incorporating lessons identified from your readiness programme into revised work programmes, documentation, activities, tasks, interdependencies and milestones.
Other Services
Discover how our wider support can help you prepare, respond and recover.