Advanced Control Room Operations Management Course
Two-Day ACROM Course
A well-managed Control Room is the backbone of any effective operational or incident response. Whether managing a live event or responding to a critical situation, Control Room personnel and Event Managers must be equipped to gather information swiftly, prioritise confidently, make sound decisions under pressure, and communicate the plan clearly.
Control Rooms often bring together professionals from different disciplines for short, high-intensity periods. These teams frequently have limited shared experience in managing live incidents, making it challenging to function as a cohesive and coordinated unit from the outset.
Our Advanced Control Room Operations Management (ACROM) Course is designed to meet this challenge head-on and is aimed at those Managers that have completed the two day Control Room Operations Management course and now want to develop and hone their skills and knowledge further. Through practical frameworks and half of the course dedicated to scenario-based training, we help teams develop the skills, confidence, and shared language required to perform effectively — even in the most demanding environments.
Why You Need the ACROM Course
Our course will provide you with the right knowledge and opportunity to develop skills with a simulation exercise and with workbook resources to develop and embed improved procedures in your Control Room. The course has been developed and is led by experienced professionals from emergency management, security, and event backgrounds, bringing together expertise from UK and global incident management and control room operations.
The ACROM course provides advanced Control Room personnel with four key areas of development:
Step Up to Senior-Level Readiness
Gain high‑value insights into human performance, tactical leadership, and advanced crisis management—essential for those progressing into supervisory or senior operational roles. The course enhances your confidence, decision‑making, and ability to manage teams in dynamic environments.
Experience a True-to-Life Control Room Simulation
Half of the course is spent inside the award‑winning Coventry University Simulation Centre, where you’ll operate within a realistic control room environment featuring:
- Live multi‑phase simulation exercises
- 10‑metre curved screen and immersive audio with trainees in two groups to explore control room and on the ground functions
- Real-time role-players and scenario injects
This environment builds the muscle memory and composure needed for real‑world incidents.
Master Advanced Tools & Technologies
Work hands‑on with leading control room equipment—including advanced radio functionality from 2CL, professional logging systems, alerting and public address tools from Crowdguard, and roll‑call technology—giving you a level of capability that sets you apart from peers.
Sharpen Your Team Management & Performance Skills
Dive deeper into behavioural, cognitive, and environmental factors that influence effective team performance. Strengthen your ability to lead, communicate, and coordinate under pressure, enhancing both personal and organisational resilience
If you or your employees are new to this topics, our Control Room Operations Management course is a pre-requisite for this advanced course. If you are looking for an entry level course option, our virtual Logging and Information Management course will equip you with the knowledge and skills to record information effectively, share information using industry good practice tools and give you access to our extensive experience and resources. We believe in learning through doing, so you will get plenty of role practice experience in each course.
ACROM Course Overview:
- 16 hours of training over two days
- Up to 20 delegates split into two teams for Control Room and on the ground exercise scenarios
- Includes lunch, refreshments, and access to a resource portal
- Pre-course online learning to benchmark your knowledge
- Immersive simulation centre and live exercising
- Exposure to advanced equipment and resources
- Venue 1hr train journey from London
- Free parking and good value accommodation nearby
Who Is This Course For?
This course is for anyone working in an Event Control Room such as:
- Emergency Managers
- Event Directors & Managers
- Security Managers
- Control Room Managers
- Suppliers and freelancers fulfilling Security and Event Control Room roles.
The two day Control Room Operations Management course is a pre-requisite ahead of this advanced course.
What Will I Gain?
- Demonstrable experience for your next Control Room to advance your role and demonstrate added value
- Nationally recognised training Skills for Justice certificate – a first for event-specific immersive in-person control room training
- Advanced tools and techniques to apply to your control rooms
- Deliver improved Command, Control and Communications (C3)
- Experience of a live simulation environment, including detailed scenarios
- Experience of applying event incident management in crisis situations.
What Our Clients Say About Us
Explore how Controlled Events has helped clients across sectors deliver safer, more resilient operations.
“Put very simply, at SailGP, we’re looking for the best vendors and have found that in Controlled Events. Not only are they great at what they do, but they listen to us as a client. I know that working with Controlled Eventss means that when we get to race day, the entire community of stakeholders and agencies in that City is fully aware and on board with our event plans.”
“I would not hesitate to recommend Controlled Events. They spend time understanding your organisation and its needs to make sure any solutions that are implemented can be embedded and are sustainable into the future. Controlled Events supported with strategic level exercising of response plans as part of the plan development process and their professional approach meant they got the buy in and engagement of senior leaders as part of this process.”
“Controlled Events clearly demonstrate their expertise, their thorough planning and knowledge of the complexities of the event. The exercises are extremely well planned out with useful extra content to test, not only operational plans but the necessity to manage immediate social media feedback, challenging all teams in the room”
Learning Outcomes of Our ACROM Courses:
- Recognise the successful behaviours and individual and team that contribute to improved human performance
- Identify the key characteristics of an effective, resilient and high performing Control Room
- Understand advanced level crisis and incident management techniques and procedures
- Demonstrate incident management competencies in a live Control Room.
Book Your Advanced Control Room Operations Management Course
Protect the future of your events by booking onto one of our Advanced Control Room Operations Management Courses. You’ll leave the course equipped with the skills, knowledge and competencies in designing and managing an Event Control Room.
Bespoke CROM Courses
We can deliver this course in-house and curated to your incidents arrangements!
Need More Information?
Get in touch and drop us a line. We’re more than happy to help with any enquiries