Advanced Control Room Operations Management Course
Two-Day ACROM Course
A well-managed Control Room is the backbone of any effective operational or incident response. Whether managing a live event or responding to a critical situation, Control Room personnel and Event Managers must be equipped to gather information swiftly, prioritise confidently, make sound decisions under pressure, and communicate the plan clearly.
Control Rooms often bring together professionals from different disciplines for short, high-intensity periods. These teams frequently have limited shared experience in managing live incidents, making it challenging to function as a cohesive and coordinated unit from the outset.
Our Advanced Control Room Operations Management Course is designed to meet this challenge head-on and is aimed at those Managers that have completed the two day Control Room Operations Management course and now want to develop and hone their skills and knowledge further. Through practical frameworks and half of the course dedicated to scenario-based training, we help teams develop the skills, confidence, and shared language required to perform effectively — even in the most demanding environments.
Why You Need the ACROM Course
Our course will provide you with the right knowledge and opportunity to develop skills with a simulation exercise and with workbook resources to develop and embed improved procedures in your Control Room. The course has been developed and is led by experienced professionals from emergency management, security, and event backgrounds, bringing together expertise from UK and global incident management and control room operations.
After completing the course, participants will have gained practical experience along with the supporting knowledge and skills required to operate effectively. This enables control rooms to function more efficiently and helps reduce the operational and reputational impact of incidents. Delegates leave the course equipped to confidently design and operate within a control room environment that supports effective Command, Control, and Communications (C3).
If you or your employees are new to this topics, our Control Room Operations Management course is a pre-requisite for this advanced course. If you are looking for an entry level course option, our virtual Logging and Information Management course will equip you with the knowledge and skills to record information effectively, share information using industry good practice tools and give you access to our extensive experience and resources. We believe in learning through doing, so you will get plenty of role practice experience.
ACROM Course Overview:
- 16 hours of training over two days
- Up to 20 delegates split into Red team and Blue team
- Includes lunch, refreshments, and access to a resource portal
- Pre-course online learning to benchmark your knowledge
- Immersive simulation centre and live exercising
Who Is This Course For?
This course is for anyone working in an Event Control Room such as:
- Emergency Managers
- Event Directors & Managers
- Security Managers
- Control Room Managers
- Suppliers and freelancers fulfilling Security and Event Control Room roles.
The two day Control Room Operations Management course is a pre-requisite ahead of this advanced course.
What Will I Gain?
- Skills for Justice Accredited Certificate of Achievement aligned to National Occupational Standards
- Performance improvements from self awareness and experience gained during the course
- Deep insights into human performance and team management
- CPD-certified training with course assessment and certificate
- Advanced tactical leadership and crisis management skills and experience
- Practical exercises in an immersive and challenging control room environment
- Peer learning and networking opportunities
- Live engagement with a larger control room team and role players
- Experience and knowledge sharing from experienced facilitators with real-world control room expertise.
What Our Clients Say About Us
Explore how Controlled Events has helped clients across sectors manage live incidents, strengthen readiness, and deliver safer, more resilient operations.
Learning Outcomes of Our ACROM Courses:
- Recognise the successful behaviours and individual and team that contribute to improved human performance
- Identify the key characteristics of an effective, resilient and high performing Control Room
- Understand advanced level crisis and incident management techniques and procedures
- Demonstrate incident management competencies in a live Control Room.
Book Your Advanced Control Room Operations Management Course
Protect the future of your events by booking onto one of our Advanced Control Room Operations Management Courses. You’ll leave the course equipped with the skills, knowledge and competencies in designing and managing an Event Control Room.
Bespoke CROM Courses
We can deliver this course in-house and curated to your incidents arrangements!
Need More Information?
Get in touch and drop us a line. We’re more than happy to help with any enquiries.