Control Room Operations Management Course
Two-Day CROM Course
A well-managed Control Room is the backbone of any effective operational or incident response. Whether managing a live event or responding to a critical situation, Control Room personnel and Event Managers must be equipped to gather information swiftly, prioritise confidently, make sound decisions under pressure, and communicate the plan clearly.
Control Rooms often bring together professionals from different disciplines for short, high-intensity periods. These teams frequently have limited shared experience in managing live incidents, making it challenging to function as a cohesive and coordinated unit from the outset.
Our Control Room Operations Management Course is designed to meet this challenge head-on. Through practical frameworks and scenario-based training, we help teams develop the skills, confidence, and shared language required to perform effectively — even in the most demanding environments.
Why You Need a CROM Course
Our course will provide you with the right knowledge and opportunity to develop skills with a simulation exercise and with workbook resources to develop and embed improved procedures in your Control Room. The course has been developed and is led by experienced professionals from emergency management, security, and event backgrounds, bringing together expertise from UK and global incident management and control room operations.
After completing the course, participants will have gained practical experience along with the supporting knowledge and skills required to operate effectively. This enables control rooms to function more efficiently and helps reduce the operational and reputational impact of incidents. Delegates leave the course equipped to confidently design and operate within a control room environment that supports effective Command, Control, and Communications (C3).
If you or your employees are looking for an entry level course option, our Logging and Information Management course will equip you with the knowledge and skills to record information effectively, share information using industry good practice tools and give you access to our extensive experience and resources. We believe in learning through doing, so you will get plenty of role practice experience.
CROM Course Overview:
- 16 hours of training over two days
- From £650 exc. VAT
- Up to 15 delegates
- Includes lunch, refreshments, and access to a resource portal
- Pre-course online learning to benchmark your knowledge
Who Is This Course For?
This course is for anyone working in an Event Control Room such as:
- Emergency Managers
- Event Directors & Managers
- Security personnel
- Control Room Personnel
- Suppliers and freelancers fulfilling Security and Event Control Room roles
What Will I Gain?
- Skills for Justice Accredited Certificate of Achievement (equivalent to Level 2)
- CPD-certified training with course assessment and certificate
- Intermediate level content aligned with National Occupational Standards
- Practical exercises in a simulated control room environment
- Peer learning and networking opportunities
- Led by experienced facilitators with real-world control room expertise
What Our Clients Say About Us
Explore how Controlled Events has helped clients across sectors manage live incidents, strengthen readiness, and deliver safer, more resilient operations.
9 Learning Outcomes of Our CROM Courses:
- Recognise the relevance of Control Room operations and the various types of deployments for different events and operations.
- Identify the key characteristics of an effective Control Room.
- Explain roles and responsibilities of Command-Control-Communication and Coordination personnel.
- Outline the incident decision-making processes.
- Understand the requirements to engage key agencies and partners (as an Incident Management or Event Liaison Team).
- Recognise the importance and principles of information management within a Control Room.
- Outline the different types and functionality of systems, tools, and resources within a Control Room.
- Recognise the essential processes for using communication tools within Control Rooms.
- Demonstrate routine and incident management competencies in a liveControl Room.
Book Your Control Room Operations Management Course
Protect the future of your events by booking onto one of our Control Room Operations Management Courses. You’ll leave the course equipped with the skills, knowledge and competencies in designing and managing an Event Control Room.
Bespoke CROM Courses
We can deliver this course in-house and curated to your incidents arrangements!
Need More Information?
Get in touch and drop us a line. We’re more than happy to help with any enquiries.