Control Room Operations Management Course

Two-Day CROM Course

A well-managed Control Room is the backbone of any effective operational or incident response. Whether managing a live event or responding to a critical situation, Control Room personnel and Event Managers must be equipped to gather information swiftly, prioritise confidently, make sound decisions under pressure, and communicate the plan clearly.

Control Rooms often bring together professionals from different disciplines for short, high-intensity periods. These teams frequently have limited shared experience in managing live incidents, making it challenging to function as a cohesive and coordinated unit from the outset.

Our Control Room Operations Management Course is designed to meet this challenge head-on. Through practical frameworks and scenario-based training, we help teams develop the skills, confidence, and shared language required to perform effectively — even in the most demanding environments.

Why You Need a CROM Course

Our course will provide you with the right knowledge and opportunity to develop skills with a simulation exercise and with workbook resources to develop and embed improved procedures in your Control Room. The course has been developed and is led by experienced professionals from emergency management, security, and event backgrounds, bringing together expertise from UK and global incident management and control room operations.

After completing the course, participants will have gained practical experience along with the supporting knowledge and skills required to operate effectively. This enables control rooms to function more efficiently and helps reduce the operational and reputational impact of incidents. Delegates leave the course equipped to confidently design and operate within a control room environment that supports effective Command, Control, and Communications (C3).

If you or your employees are looking for an entry level course option, our Logging and Information Management course will equip you with the knowledge and skills to record information effectively, share information using industry good practice tools and give you access to our extensive experience and resources. We believe in learning through doing, so you will get plenty of role practice experience.

CROM Course Overview:

  • 16 hours of training over two days
  • From £650 exc. VAT
  • Up to 15 delegates
  • Includes lunch, refreshments, and access to a resource portal
  • Pre-course online learning to benchmark your knowledge
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Who Is This Course For?

This course is for anyone working in an Event Control Room such as:

  • Emergency Managers
  • Event Directors & Managers
  • Security personnel
  • Control Room Personnel
  • Suppliers and freelancers fulfilling Security and Event Control Room roles
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What Will I Gain?

  • Skills for Justice Accredited Certificate of Achievement (equivalent to Level 2)
  • CPD-certified training with course assessment and certificate
  • Intermediate level content aligned with National Occupational Standards
  • Practical exercises in a simulated control room environment
  • Peer learning and networking opportunities
  • Led by experienced facilitators with real-world control room expertise
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What Our Clients Say About Us

Explore how Controlled Events has helped clients across sectors manage live incidents, strengthen readiness, and deliver safer, more resilient operations.

“Controlled Events clearly demonstrate their expertise, their thorough planning and knowledge of the complexities of the event. The exercises are extremely well planned out with useful extra content to test, not only operational plans but the necessity to manage immediate social media feedback, challenging all teams in the room”

Hannah Clark, Project Director: King Charles III Coronation, AI Safety Summit, European Political Community Summit, London New Year’s Eve, Identity Global
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“I would not hesitate to recommend Controlled Events. They spend time understanding your organisation and its needs to make sure any solutions that are implemented can be embedded and are sustainable into the future.  Controlled Events supported with strategic level exercising of response plans as part of the plan development process and their professional approach meant they got the buy in and engagement of senior leaders as part of this process.”

Leila Berry, Head of People and Organisational Development: Nottinghamshire Fire and Rescue Service
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“Put very simply, at SailGP, we’re looking for the best vendors and have found that in Controlled Events. Not only are they great at what they do, but they listen to us as a client. I know that working with Controlled Events means that when we get to race day, the entire community of stakeholders and agencies in that City is fully aware and on board with our event plans.”

Julien Di Biase, Chief Operating Officer: SailGP
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“I’m a great believer in learning even after 40 years in the industry. The knowledge transfer between different levels of expertise and backgrounds has been amazing. It’s not only what the facilitators bring to the table, which has been brilliant, it’s the interaction between everyone as well.”

Event Manager, Aberdeen City Council
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9 Learning Outcomes of Our CROM Courses:

  1. Recognise the relevance of Control Room operations and the various types of deployments for different events​ and operations.
  2. Identify the key characteristics of an effective Control Room.​
  3. Explain roles and responsibilities of Command-Control-Communication and Coordination personnel.
  4. Outline the incident decision-making processes.​
  5. Understand the requirements to engage key agencies and partners (as an Incident Management or Event Liaison Team).
  6. Recognise the importance and principles of information management within a Control Room.
  7. Outline the different types and functionality of systems, tools, and resources within a Control Room.
  8. Recognise the essential processes for using communication tools within Control Rooms.
  9. Demonstrate routine and incident management competencies in a liveControl Room.

Book Your Control Room Operations Management Course

Protect the future of your events by booking onto one of our Control Room Operations Management Courses. You’ll leave the course equipped with the skills, knowledge and competencies in designing and managing an Event Control Room.

Upcoming Courses

Browse our upcoming courses across the UK

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Bespoke CROM Courses

We can deliver this course in-house and curated to your incidents arrangements!

Arrange a Bespoke Course

Need More Information?

Get in touch and drop us a line. We’re more than happy to help with any enquiries.

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