Control Room Operation Management



At the heart of an organisation’s response to operations and incidents is often a Control Room. Event Managers and Control Room personnel need to be capable and effective in managing information, prioritising and taking decisions then communicating the plan. Control Rooms often bring together a number of different disciplines for a short duration and with little collective experience together of incidents which can make it challenging to operate as a cohesive and practised team.

Managers and staff who have practical experience and supporting knowledge and skills can enable the Control Room to work more effectively and to reduce the operational and reputational impact of incidents. You’ll complete this course possessing relevant knowledge and skills to confidently be able to design and operate in a control room environment that supports effective Command, Control and Communications (C3).

We have harnessed our passion and knowledge of efficient and effective Control Room Management into a two-day, fully immersive Control Room Operations Management Course. 

Our course will provide you with the right knowledge and opportunity to develop skills with a simulation exercise and with workbook resources to develop and embed improved procedures in your Control Room. The course is led by experienced event professionals who have extensive incident management and control room experience across UK and Global events. 

    “Rob and his team engage with the people around them, making sure that that whole Event Control function runs smoothly for the event. They have also delivered an excellent and professional Exercise. I’ve had lots of comments on how well it ran and how useful it has been.”
    Chris Price, Event Manager, The Boat Race

    Course audience

    People are the key success factor in a control room; this course is aimed at anyone working in an Event Control Room who need to understand the command-and-control elements of events and incident management. Roles may include:

    • Event Directors
    • Event Managers
    • Control Room personnel
    • Suppliers and freelancers working in Event Control Rooms.

      Courses features

      • Pre course online learning to benchmark your knowledge
      • Entry/intermediate level content aligned to National Occupational Standards and
      • CPD Service certified with Course assessment and Certificate of completion
      • Experienced facilitators with extensive control room experience
      • Control Room environment for Exercises with small teams to maximise learning, radios and log
      • 14.5 hrs over 2 days including lunch and refreshments
      • Central Birmingham dates: 2 nights Bed and Breakfast, Lunch and 3-course dinner each night, Use of pool and gym

        Course details and booking

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        London / Birmingham


        We can deliver this course in-house for you

        contact us for more information

          2 Days

          £599 for residential and £549 for non-residential exc VAT

          15 delegates

          CPD certified

        Incident Exercise experience

          Top up knowledge and skills

          Peer learning and contacts

          Resource portal access

        Aim and Learning Outcomes

        Aim: This course will support development of skills, knowledge, and competencies in designing, managing, and working in control rooms.

        Learning outcomes:

        1. Recognise the relevance of Control Room operations and the various types of deployments for different events​ and operations.
        2. Identify the key characteristics of an effective Control Room.​
        3. Explain roles and responsibilities of Command-Control-Communication and Coordination personnel.
        4. Outline the incident decision-making processes.​
        5. Understand the requirements to engage key agencies and partners (as an Incident Management or Event Liaison Team).
        6. Recognise the importance and principles of information management within a Control Room.
        7. Outline the different types and functionality of systems, tools, and resources within a Control Room.
        8. Recognise the essential processes for using communication tools within Control Rooms.
        9. Demonstrate routine and incident management competencies in a liveControl Room.