How will your business / team respond to a crisis?

It’s a question any senior manager or executive should consider given ongoing impacts from COVID-19, fuel disruption, protest action and other existing risks to their organisations. Most businesses understandably focus on Plan A –  sustaining customer demand in challenging times, achieving growth, staying ahead of their competition, and finding new opportunities for development. However Business owners often neglect the crisis management and business continuity arrangements  which will enable them to respond effectively and consistently with the tools to recover as quickly as possible.  Thus, many operations are caught off-guard by adverse situations, which can lead to ongoing operational, regulatory, financial and reputational damage from which some businesses never recover.

Did you know? Over 70% of businesses do not recover from disruptions such as fire, cyber-attack, or pandemic!

The good news is, we’re here to help. With a wealth of experience in the field, Controlled Events has the knowledge and experience you need to ensure that your business is prepared with the right plans, procedures, training and technology to respond. Generic, long winded emergency preparedness manuals may include step-by-step plans for response to a variety of scenarios, but they’re unlikely to offer much to your team in the event of a real-world situation. In today’s dynamic and fast-paced world, managers should aim for bespoke plans that blend the best of good practice with practical understanding of how your business ticks and how we can get it ticking again after a disruption.  Rather than expecting your key personnel to memorize hundreds of pages of dry text, consider equipping them with readily accessible tools. Coupled with the muscle memory and deep learning from a crisis simulation experience, which will improve their confidence and competence to respond to the consequences of natural hazards and malicious threats such as terrorism, cyber attacks, flooding, fires and supply chain disruption.

That is where Inoni and Conducttr technology comes into play.

We utilise Inoni to develop a capability within your organisation to manage the development, production, real time access and upkeep of your crisis management and business continuity plans and procedures. For clients not requiring a full suite of plans, our playbook approach with generic procedures for consequences of a disruption and scenario specific playbooks for particular sites or risks are a great way to ensure that your plans not only align to good practice but are useable and accessible to your teams.

Education data tells us that hands-on experience works far better than theory to engage participants and improve retention of critical information. Our use of the Conducttr platform builds upon this principle by incorporating the latest interactive technologies into crisis simulations and training exercises, such as smart-phone participation and virtual simulation environments. Engagement is the keyword here: participants aren’t simply zoning out while listening to a presentation but have the chance to involve themselves in a fast-paced, dynamic experience that fuses technology and storytelling. Instead of a dull corporate training session, your staff can engage all senses in a memorable adventure which will better prepare them to respond to real-world situations.

Depending on the size of your team and the needs of your business, Conducttr’s unique software platform allows us to build bespoke role-play simulations, Conductrr helps ensure your team is up to speed with actual crisis management experience responding to events such as ransomware attacks, security incidents, or a reputational crisis. If you’d like to try it for yourself, they run regularly scheduled simulation demos, which you can sign up for here.

Considering the variety of threats which might face any given business, the smartest move is to ready your team as best as possible, rather than risk catastrophic disruptions, public relations disasters, and increased danger to your staff due to ill-preparation. The Controlled Events team is ready with tailored solutions to keep you from being caught without the plans, prepared people and readiness as a business to respond and recovery effectively. Want to know more about how we utilise the latest technological advances to enhance our plans live exercises? Reach out to us here, and take the first step towards a more resilient business.