What the guidance and good practice says

Launching ECR Manager 2.0

Controlled Events formally launched Event Control Room Manager 2.0 across live event and client projects in Sydney, Australia and the United Kingdom.

The platform was developed to improve decision support, information availability and operational coordination for event organisers and incident management clients.

Improved Situational Awareness

The updated platform gives users a clearer picture of live issues, incidents and operational activity.

By bringing together incident data, mapping, communications and reporting tools, ECR Manager supports faster understanding and more coordinated decision making.

Location Intelligence and Mapping

One of the key improvements is enhanced mapping functionality.

New mapping features include:

• Incident location support using What3Words
• Customer base maps
• Temporary overlays such as cordons
• Clear visual location references for teams and partner agencies

This helps users on the ground, control room personnel and partner agencies work from a simple and consistent location reference.

Real Time Reporting Tools

ECR Manager 2.0 introduces improved forms and reporting workflows.

These tools support:

• Real time incident reporting
• Pre event check reporting
• Readiness reporting
• Improved issue tagging
• Faster debrief information capture

Notifications and Communications

The platform also improves communication with staff and stakeholders.

Notification features include simpler SMS, email and Slack channel notifications, helping teams share key information quickly and consistently.

Control Room Improvements

Control room users benefit from a refreshed user interface, clearer dashboards and simpler workflows.

These updates help teams manage issues, communicate with users, flag priorities and download logs more efficiently.

Supporting Events and Resilience Clients

The upgrade was designed around two key objectives: improving features already valued by current users and introducing new modular tools to improve response and reporting.

With deployments planned across the UK and USA, ECR Manager 2.0 strengthens how Controlled Events supports event control, incident management and resilience operations.

What good looks like

• Real time incident logging
• Clear dashboards for control room teams
• Accurate incident location data
• Mapping overlays for incidents, cordons and site information
• Simple workflows for users on the ground
• Fast SMS, email and Slack notifications
• Pre event checks and readiness reporting
• Improved issue tagging and prioritisation
• Downloadable logs for review and audit
• Debrief information captured quickly and consistently

Common mistakes we see

Relying on fragmented information

Incident management becomes harder when logs, maps, updates and communications are spread across different tools.

Poor location referencing

Unclear incident locations can delay response and create confusion between control room teams and staff on the ground.

Overcomplicated reporting

Forms and workflows must be simple enough for teams to use quickly during live operations.

Weak debrief capture

If information is not logged clearly during the event, post event review and learning become more difficult.

Limited integration with communications

Incident systems should support fast notifications and clear information sharing with relevant teams and stakeholders.

Practical checklist

Incident Management Platform Checklist

• Confirm live incident logging requirements
• Review dashboard and situational awareness needs
• Check how incident locations are captured
• Ensure maps and site overlays are available where needed
• Set up clear reporting forms and workflows
• Prepare pre event checks and readiness templates
• Confirm SMS, email and channel notification settings
• Train control room users and field teams
• Test reporting during exercises or live rehearsals
• Review log download and debrief reporting options

FAQs

What is ECR Manager?

ECR Manager is an event control and incident management platform used to support logging, reporting, situational awareness and operational coordination.

What changed in ECR Manager 2.0?

The updated platform introduced improved mapping, What3Words support, refreshed dashboards, better reporting workflows, notifications and enhanced debrief tools.

Why is mapping important in incident management?

Accurate mapping helps teams understand where incidents are happening, coordinate response and share consistent location information with partners.

How does What3Words help?

What3Words provides a simple location reference that can help teams identify precise incident locations, especially across large or complex sites.

Can ECR Manager support pre event readiness checks?

Yes. The platform includes tools for pre event checks, readiness reporting and real time operational updates.

Who benefits from using an incident management platform?

Control room teams, event organisers, safety teams, security teams, resilience teams and partner agencies can all benefit from clearer information and faster coordination.